Article Chatbots CRM Virtual Agent 
DMG Consulting
MAY 2, 2024
Making Self-Service More Intelligent View this article on the publisher’s website Omnichannel self-service solutions are a requirement for companies that want to deliver a cost-effective and consistently outstanding customer experience (CX). Intelligent virtual agents (IVAs)—a.k.a.
SmartAction
NOVEMBER 15, 2023
Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants.
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Outsource Consultants
JULY 10, 2018
An article by Dan Miller raises an interesting point: Implementing virtual agents into your contact center isn’t staying ahead of the curve, it’s common. Don’t Be Afraid of Using Virtual Agents in Your Contact Center. The common sense approach for handling AI is to opt for a fusion of human and virtual agents.
ShepHyken
DECEMBER 8, 2017
This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. For instance, IVRs and artificial intelligence enabled Chatbots can make the customer service easier and efficient. A good CRM tool can also be put in place.
GetFeedback
APRIL 17, 2019
Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Editor’s Note: This article reflects the opinion of our guest author.
CSM Magazine
FEBRUARY 25, 2021
What many brands tend to forget is that AI – namely in the form of chatbots and other automated services – should be considered aids for the customer journey, as opposed to a replacement technology that only serves to alienate a customer. This can only be achieved when using human rather virtual agents.
JustCall
MARCH 9, 2023
In this article, we will decode everything you need to know about customer service and what it takes to drive customer service success. Live chat and AI-powered chatbot: Live chat is an instant messaging feature offering real-time customer support. This will ensure a seamless experience for customers and support agents.
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