ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

AUGUST 28, 2023

That’s exactly what we’re going to unpack in this article. You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Nothing erodes trust faster than unkept promises.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support. Sales Manager / Marketing Manager / Business Development Manager.

Management 10

Management Complaint resolution Customer retention Engineering 10