Babelforce

MARCH 30, 2022

In this post: What is “the cloud?” What does it mean for a call center solution to be in the cloud? What are the benefits of a cloud-based solution? Most of us use consumer cloud services like Spotify and Google Drive every day. The cloud is changing business software, too.

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Outsource Consultants

FEBRUARY 16, 2018

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. 4) Call recording.

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NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? The key to achieving these goals lies in implementing strategic call center campaigns.

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Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Seby’s article goes into detail on how exactly cloud call center software can help during these crises. To read more, check out her article here.

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NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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Babelforce

MARCH 23, 2022

A robust and adaptable cloud call center solution is an essential tool for any customer service operation. But – not all solutions are built equally! In this article we’ll take a look at seven features that your cloud call center software really must have. (As

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NobelBiz

FEBRUARY 22, 2023

This article examines what this implies for virtual phone numbers in particular, as well as how you can utilize your virtual local phone presence to reassure and strengthen connections with your consumers and prospects. We offer world-class voice carrier services via a network developed particularly for the needs of a contact center.

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