CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

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CSM Magazine

SEPTEMBER 29, 2022

Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

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JustCall

JANUARY 18, 2023

Your business can go from good to great with the help of new and modern ways to manage operations. Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . Technical support. What is A BPO? . Help desk services.

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Global Response

DECEMBER 21, 2023

An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you.

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Global Response

FEBRUARY 13, 2022

But finding the right BPO call center for your business can be tricky—and you might be wondering what exactly a BPO call center is or how it differs from other call centers. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service.

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Global Response

JANUARY 9, 2023

However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls. In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner.

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Global Response

JANUARY 9, 2023

So how can you create a winning B2B customer service strategy? And what brands can you learn from who are already making their mark in the B2B customer service space? We’ll discuss practical tips and examples of each in this article. What is B2B Customer Service? One of Hubspot’s key B2B customer support features?

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