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How to Capture Customer Feedback Using Nicereply

Nicereply

Nicereply helps businesses collect feedback related to the three most common customer service metrics: Customer Satisfaction (CSAT) – CSAT measures a customer’s feelings regarding a recent interaction. You can find tons more information on each of these metrics on Nicereply’s website. Once you’ve chosen the metric (or metrics!)

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Build an air quality anomaly detector using Amazon Lookout for Metrics

AWS Machine Learning

This post shows you how to use an integrated solution with Amazon Lookout for Metrics and Amazon Kinesis Data Firehose to break these barriers by quickly and easily ingesting streaming data, and subsequently detecting anomalies in the key performance indicators of your interest. You don’t need ML experience to use Lookout for Metrics.

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5 Text Messaging Best Practices for Your SMS Strategy

aircall

They’re approved by wireless carriers, and they’re optimized for text message marketing. . Choose tools that use an open API technology. Plus, dashboard analytics tools give you the metrics and KPIs to measure efficiency, response time, time to resolution, and much more. SMS Strategy for Marketing.

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Demystifying machine learning at the edge through real use cases

AWS Machine Learning

Mobile applications, specific boards to accelerate ML models, or simple devices with capacity to run ML models, covered by wireless networks, are included in this group. How do I expose one or multiple models with my edge application as a simple API? Consequently, processing power is also restricted in many far edge scenarios.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. Possibly the most important and exciting thing about the open APIs is that all integrations are typically certified and maintained by both vendors.