Remove APIs Remove Journey mapping Remove Personalization Remove Wireless
article thumbnail

Advance from Personalization to Customer Journey Orchestration

Pointillist

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

personalization. connected customer journeys with 9 channels in most contact centers. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. It’s good because companies will have much more data to personalize our experiences.