Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. He recharges through reading, traveling, food and wine, discovering new music, and advising early-stage startups.

Best practices 123

Best practices Government Engineering Accountability 123

CustomerSuccessBox

FEBRUARY 28, 2022

Which is the key customer retention metrics to track?- It targets SMBs and self-service businesses. When they go enterprise, they free up self and annual billing services. They have 78% annual billing coming up and self-service fills up the space by 22%. Gross Retention Rate or the Net Retention Rate?

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Engineering 111

Engineering Best practices APIs Government 111