AWS Machine Learning
MARCH 29, 2024
The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.
TechSee
SEPTEMBER 21, 2023
As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers.
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AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
Creative Virtual
OCTOBER 9, 2020
They are speaking into their mobile devices to create messages on apps such as WhatsApp or Telegram, asking their search engine for information or giving commands to smart speakers like Amazon Alexa or Google Home. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents.
Creative Virtual
JANUARY 26, 2023
One of the design features of Creative Virtual’s conversational AI platform is the flexibility to integrate with other systems and technologies , including multiple AI engines such as transformer models like GPT-3. For example, no transaction triggering API will ever be called by GPT looking at a document.
Creative Virtual
MAY 13, 2021
Rob Foster, Knowledgebase Engineer and a conversational AI expert , shares a way to deliver a better self-service experience with a virtual agent that utilises an existing repository of help content. Despite all the effort you put into the food, you end up with a poor experience – and hungry guests!
SmartAction
MAY 23, 2019
Project Manager – aligns all resources (CX Design, Engineering, IT, QA) to deploy solutions quickly. It is their job to outline the business goals that need to be achieved, and generate excitement about contact center transformation via AI-powered virtual agents. Solutions Expert – architects the solution roadmap and ROI.
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