TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Netomi

SEPTEMBER 20, 2021

It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Let us show you how it works.

Chatbots 126

Chatbots APIs Surveys Analytics 126

RichCall

SEPTEMBER 13, 2017

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64