APIs CRM Self service Telecommunications 
Hodusoft
MAY 17, 2024
Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. This integration improves service quality and enables personalized interactions.
Babelforce
MARCH 19, 2020
In this post we’ll look at: Your three opportunities to deflect calls Why you should preempt calls to your contact center Why you should highlight your self-service options Why you should motivate callers to switch to self-service. But with automation as the end-goal, the most effective way is API integration.
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Babelforce
MARCH 3, 2020
Think Helpdesk and CRM, BI, telephony, payment systems and anything else you depend on. ( We favor No-Code development using APIs to achieve this. ). #3 In 66% of call centers there is no option to cross between self-service and live agents. The answer is yes – remember APIs?). This one is really crucial.
aircall
JUNE 11, 2021
A Brief History of Telecommunication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Telecommunication Now. Implement CRM integrations that leverage call tags and insight cards. How Voice Communication Has Evolved.
JustCall
APRIL 5, 2023
Post numbers – Keep existing numbers when changing services to help customers reach you easily. are automatically stored on the connected CRM, without the need for any manual intervention. Automatic saving of customer details – Calls, texts, voicemails, etc.
Babelforce
MARCH 17, 2020
Basically, it takes key CRM data plus anything time-sensitive – like open Helpdesk tickets – and supplies it to the agent as the call connects. You’ll also convince more customers to use IVR for self-service rather than waiting for an agent. #11 Like CRM or Helpdesk.). So how do you minimize repetition then?
JustCall
JANUARY 31, 2023
Post numbers – Keep existing numbers when changing services to help customers reach you easily. are automatically stored on the connected CRM, without the need for any manual intervention. Fully self-service and easy to set up. It enables calling and messaging features and also comes with a lightweight CRM.
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