SharpenCX

AUGUST 1, 2022

In the contact center world, advancements over the last ten years have taken customer service to the next level. Legacy contact center platforms were great in the past for the sole purpose they served. Don’t let your contact center platform hold you back from providing better agent and customer experience.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Babelforce

NOVEMBER 30, 2022

(Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. With CPaaS, organizations can partake in specialized strategies in their business communication systems such as adding video, upgrading voice, or utilizing APIs that permit customization.

APIs 52

APIs Contact center software Contact Center Enterprise 52

Babelforce

FEBRUARY 17, 2022

And you *definitely* shouldn’t jump on every new social media trend! So what does that mean for your software choice? Instead, these tools use APIs to connect different software and technologies. 2 Call center software should support automation. Automation is changing contact centers in a big way.

call center software 52

call center software Call Center APIs Interactive Voice Response 52

Upstream Works

MARCH 21, 2019

In the event that we do need to interact with a business, having multiple options for engagement definitely helps. With a great customer experience, customer needs are anticipated, met and even exceeded – whether it’s a restaurant or a contact center. Actionable Insights, Customer Journey Analytics, and Platform for Growth.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

NobelBiz

APRIL 18, 2021

Choosing a service provider is probably one of the most important business decisions a call center owner will make. Powering virtually all the vital operations, the service provider is, in some sense, the technical backbone of every contact center. But some providers definitely come much closer to this ideal than others.

Call Center 52

Call Center call center software Contact Center APIs 52

NobelBiz

MAY 22, 2023

Superior quality: With high-definition audio and video capabilities, modern systems provide excellent call quality. According to Aberdeen Group , 90% of contact centers that switched to the cloud did so for financial flexibility. Your business deserves nothing less! The market’s most sophisticated telecom network.

voip 52

voip Contact Center Call Center Interactive Voice Response 52

NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. This particulary applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email. What Are The Advantages of UCaaS Solution for Contact Centers?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. This particularly applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email. What Are The Advantages of UCaaS Solution for Contact Centers?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52