ChurnZero

DECEMBER 29, 2020

This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. To find out who wins, check out the recap.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

OCTOBER 30, 2020

Lastly, Mehta points to the expanding career opportunities for leaders in Customer Success. As you see talented people come into Customer Success and then move up into bigger roles, it means compensation is going to go,” says Mehta.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Amity

JULY 28, 2014

And from the CEO on down, the entire senior leadership team will play a role in influencing every department in the organization on the importance of the customer, hence paving the way for the success of the Chief Customer Officer. A number of CEOs have walked in the shoes of their customers.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

Netomi

APRIL 7, 2023

Ali Rayl, Slack, Vice President of Customer Experience With a product like Slack, the range of queries varies greatly. Some come from brand new users who are just getting acquainted with the platform, while others have been using the product for five years and have very specific API questions.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52