JivoChat

JULY 14, 2021

If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important?

Self service 52

Self service Chatbots B2B Customer centricity 52

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Aspect

NOVEMBER 30, 2018

Nachfolgend finden Sie eine kurze Auflistung von zehn Punkten, auf die Sie bei einer solchen Plattform achten sollten: All-In-One Plattform mit nativen Funktionalitäten für Interaction Management, Self-Service und Workforce Optimization. Moderner Self-Service. Umfassende Workforce Optimization.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Cisco - Contact Center

JANUARY 27, 2020

Our AI-enabled self-service capabilities, built with Google Dialogflow, leverage AI and NLU to improve experiences for both agents and customers. It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services.

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 124

Best practices Government Engineering Accountability 124

TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. This delivers a superior UX to an API-based solution, as it avoids image upload and API response times – resulting in a more fluid UX. The new VI Mobile SDK makes this possible.

APIs 109

APIs Enterprise SaaS Chatbots 109

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service. Delivery of New Features through Reliable Cloud Services.

APIs 107

APIs Self service SaaS Enterprise 107