APIs Call Logging Interactive Voice Response Management 
JustCall
APRIL 3, 2024
Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls. For example, with JustCall, you can automate the logging of calls into a Google Sheets spreadsheet (Google Sheets integration or through the public API).
Babelforce
APRIL 23, 2020
In this post: 4 contact center tasks you should be able to automate Identifying inbound callers Real-time customer data Data entry Managing outbound calls How babelforce users automate tasks. Let’s start at the beginning of a typical interaction. (And The next step is to automatically use that data to update your call log.
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Babelforce
APRIL 23, 2020
In this post: 4 contact center tasks you should be able to automate Identifying inbound callers Real-time customer data Data entry Managing outbound calls How babelforce users automate tasks. Let’s start at the beginning of a typical interaction. (And The next step is to automatically use that data to update your call log.
Babelforce
APRIL 23, 2020
In this post: 4 contact center tasks you should be able to automate Identifying inbound callers Real-time customer data Data entry Managing outbound calls How babelforce users automate tasks. Let’s start at the beginning of a typical interaction. (And The next step is to automatically use that data to update your call log.
JustCall
APRIL 12, 2023
Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.
Talkdesk
MAY 17, 2016
Our first Predictive Customer Analytics application, Customer Sentiment Score, gives call center managers a 360 degree view of customer happiness based on inputs from the customer, the agent and other external factors. SMS is available in closed beta. Video will be available later this year. Customer Sentiment Score. Platform Updates.
JustCall
JANUARY 14, 2021
Learn more about Google Verified Calls, here. Multi-level IVR- A Virtual Receptionist for Your Inbound Calls. The IVR system serves as the virtual receptionist for all your inbound communications. Setting up the new multi-level IVR is very simple. Enhanced Call Tracking Capabilities. Email Notifications.
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