APIs Call Center Call Logging Interactive Voice Response 
JustCall
APRIL 3, 2024
Auto dialers are a secret weapon for call centers and sales teams. Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls. Open API for custom integrations and workflows. This helps you expand your business and get clients overseas.
Babelforce
APRIL 23, 2020
Some contact centers are about halfway to automating this – they have their IVR ask for identifying information, like a reference number. The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. With API integration, that’s simply not an issue.
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Babelforce
APRIL 23, 2020
Some contact centers are about halfway to automating this – they have their IVR ask for identifying information, like a reference number. The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. With API integration, that’s simply not an issue.
Babelforce
APRIL 23, 2020
Some contact centers are about halfway to automating this – they have their IVR ask for identifying information, like a reference number. The next step is to automatically use that data to update your call log. For example: Mrs B, loyal customer, calls you. With API integration, that’s simply not an issue.
JustCall
APRIL 12, 2023
Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6.
Talkdesk
MAY 17, 2016
We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today. Talkdesk for Slack offers call center teams a new way to use internal communications to improve the customer experience. Talkdesk for Slack. Customer Sentiment Score.
3CLogic
AUGUST 18, 2020
Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. and are responsible for the maintenance, security, and upgrades. But that’s a topic for another day.
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