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What is Call Scripting and How To Create it?

NobelBiz

Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?

Scripts 52
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Accelerate Amazon SageMaker inference with C6i Intel-based Amazon EC2 instances

AWS Machine Learning

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. In this case, you are calibrating the model with the SQuAD dataset: model.eval() conf = ipex.quantization.QuantConf(qscheme=torch.per_tensor_affine) print("Doing calibration.")

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Auto-labeling module for deep learning-based Advanced Driver Assistance Systems on AWS

AWS Machine Learning

AV/ADAS teams need to label several thousand frames from scratch, and rely on techniques like label consolidation, automatic calibration, frame selection, frame sequence interpolation, and active learning to get a single labeled dataset. This includes scripts for model loading, inference handling etc.

APIs 80
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Detect fraudulent transactions using machine learning with Amazon SageMaker

AWS Machine Learning

To demonstrate how you can use this solution in your existing business infrastructures, we also include an example of making REST API calls to the deployed model endpoint, using AWS Lambda to trigger both the RCF and XGBoost models. This adds a useful calibration to our model. Prerequisites. Launch the solution.

APIs 65
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Operationalize LLM Evaluation at Scale using Amazon SageMaker Clarify and MLOps services

AWS Machine Learning

Evaluating these models allows continuous model improvement, calibration and debugging. Once in production, ML consumers utilize the model via application-triggered inference through direct invocation or API calls, with feedback loops to model owners for ongoing performance evaluation. name: "llama2-7b-finetuned".

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Run secure processing jobs using PySpark in Amazon SageMaker Pipelines

AWS Machine Learning

SageMaker Processing jobs allow you to specify the private subnets and security groups in your VPC as well as enable network isolation and inter-container traffic encryption using the NetworkConfig.VpcConfig request parameter of the CreateProcessingJob API. We provide examples of this configuration using the SageMaker SDK in the next section.

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What Does Digital Transformation Look Like for Contact Centers?

pindrop

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. The technology can complete analysis in under 60 milliseconds and delivers a risk score to the IVR using an API. Improve AX - Agent-Oriented Elements. 6 Things Contact Centers Should do.