AWS Machine Learning

NOVEMBER 6, 2023

Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way. Adapters can be created via the console or programmatically via the API. What is the bank name/drawee name?

APIs 104

APIs Best practices Banking Accountability 104

SmartKarrot

DECEMBER 3, 2020

And in most of the other cases, customers must be able to avail self-service. In fact, 40% of banking customers leave a company during the onboarding phase itself. All the necessary APIs should be available for the major tools that companies use for different divisions. Final thoughts.

SaaS 10

SaaS APIs Banking Self service 10

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68

ViiBE Blog

JULY 30, 2021

The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. Request a free demo. What is an employee self-service portal? How to enhance the contact center experience. More to Explore.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Quiq

MARCH 26, 2021

Quiq’s digital conversation platform drives operational excellence in digital customer support and service with features that teams can use to manage and measure cross-channel messaging in a single intuitive workspace. Request a demo. Or simply use our APIs to build custom integrations for what you need. See a Demo Today.

Chatbots 52

Chatbots APIs Customer Support Banking 52

Quiq

MARCH 26, 2021

Our platform integrates with the CS tools you already use such as Salesforce, Zendesk, Oracle Service Cloud, and Shopify, so you can get started quickly. Or simply use our APIs to build custom integrations for what you need. Knoxville’s 211 service now has a chatbot available in English and Spanish with more languages on the way.

Chatbots 52

Chatbots APIs Customer Support Banking 52