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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

Technical support can include changing account information or resolving bugs in the service. Inbound sales Inbound call centre agents aren’t only there to help existing customers. Product or service inquiries These are calls by clients who typically want to know more about a brand’s offering.

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Medical Call Center Services: Best Practices for Success

Global Response

While they operate similarly to a general call center, medical call centers are distinct in several key factors. Patient pre-registration and information : Call centers collect patient information to streamline check-in and improve patient experience. FAQs What services do medical call centers provide?