TeleDirect
APRIL 6, 2022
TeleDirect’s streamlined call center services include cutting-edge patient retention tools to ensure your patients receive the care they deserve, with no gaps in care! Check out a recent case study where we helped a California healthcare network effectively use questionnaires and other collateral to maintain patient satisfaction.
Global Response
SEPTEMBER 11, 2023
There’s a lot of misconceptions around what call centers do and don’t provide, so here’s a few key things to know: A call center is not an answering service. This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service.
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Blueship Call Center
NOVEMBER 28, 2023
Outsourcing specialists create comprehensive, well-written, customer-focused email support campaigns by analysing KPIs like first-rate resolution, customer surveys, customer satisfaction, or CSAT, and resolution rate. Enhanced Deliverability of Emails Has your current internal email system incorporated thorough A/B testing techniques?
CSM Magazine
MARCH 27, 2020
It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. She’s then emailed a satisfaction survey to provide feedback on her experience. Scenario A is customer service, while scenario B is customer support.
Fonolo
JUNE 9, 2014
And although an 80/20 service level is still the most common for contact centers, that doesn’t tell the whole story. A recent report by Natterbox, NICE InContact, Jabra, and Serenova that surveyed 250 contact centers found that there are, in fact, a wide range of service levels in use today, ranging from 50/40 to 100/180.
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