Guest Post: Why Businesses Must Emphasize a Human Touch Over the Phone
ShepHyken
FEBRUARY 7, 2020
Most people end up speaking to a human by the end of a call with a business anyways; 72% of people always or frequently speak to a human after encountering a phone menu, according to the Clutch survey. If they don’t have the in-house resources to answer the phones, an outside answering service can potentially assist.
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