TeleDirect

OCTOBER 23, 2023

Business process outsourcing (BPO) involves outsourcing an aspect of your company’s operations. Our services include a help desk, customer service, Tier 1 tech support, reservations and order processing. In essence, missed calls translate to missed business.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

TeleDirect

DECEMBER 14, 2023

Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research. In essence, they exist to increase sales, ensure customer retention and promote your brand. Now, back to business.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. At TeleDirect, we consider our agents the backbone of our company.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Global Response

DECEMBER 21, 2023

Almost everyone has had the experience of calling customer service only to be met with an agent following a script who can’t quite understand what you’re trying to ask. This experience is intensely frustrating, and results in a loss of brand trust and customer retention.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62