TeleDirect

OCTOBER 23, 2023

Call forwarding for business provides your clients with the best customer experience possible. For some clients, that means 24/7 support. Why Responsiveness Matters in Customer Support Good customer service and support require a human touch. Now, each customer is heard.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. It can direct the agent to each step required to resolve the customer’s pain point.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Global Response

DECEMBER 21, 2023

While customer service outsourcing may have gotten its start through call centers and phone lines, today, it’s evolved into so much more. Almost everyone has had the experience of calling customer service only to be met with an agent following a script who can’t quite understand what you’re trying to ask.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62