TeleDirect

OCTOBER 25, 2023

That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. AI call center technology, however, has made significant inroads into the industry. It analyzes and processes vast amounts of data, enabling it to excel at data-driven tasks and data-based decisions.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

TeleDirect

OCTOBER 23, 2023

For instance, you may direct your calls to a particular employee on a specific day. If they don’t answer within a designated number of rings, it’s automatically transferred to our professional call center agents, trained to represent your company. In essence, missed calls translate to missed business.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

TeleDirect

DECEMBER 14, 2023

There was a time when outbound call centers consisted of a person calling phone number after phone number in search of that one lead. It was a time-consuming process that didn’t always achieve the optimum ROI. In essence, they exist to increase sales, ensure customer retention and promote your brand.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

Global Response

DECEMBER 21, 2023

What is Customer Service Outsourcing? Customer service outsourcing is an ubiquitous presence through the CX industry. While customer service outsourcing may have gotten its start through call centers and phone lines, today, it’s evolved into so much more.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62