NobelBiz

NOVEMBER 13, 2023

Improve your data quality and assessments by reviewing and adjusting various analytics, testing, and measuring activities. This results in increased customer retention and higher revenue potential. With over 20 years of expertise, Chris explores the role of self-service in reducing churn in contact centers.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. My focus on enhancing the event experience is reflected in our adoption of Oracle’s technology, aimed at making every visit unforgettable.

Entertainment 52

Entertainment Finance Consulting Consulting 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Connect

MAY 25, 2023

Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. Digital assistants that use natural language processing can also handle routine queries via speech and capture intent.

Technology 65

Technology Self service Revenue potential Analytics 65

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 Why is the market potential so huge? What is making analytics the new in-crowd? What is making analytics the new in-crowd? billion in 2016 , to $41.5 But why now?

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

Comm100

FEBRUARY 5, 2018

Self Service Software. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. Account marketing (marketing geared toward accounts with the greatest revenue potential). Self Service Software.

CRM 48

CRM Marketing Multichannel Self service 48