Callminer
JUNE 12, 2018
Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!
Callminer
JUNE 12, 2018
Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!
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Avaya
AUGUST 2, 2017
They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. Check out our eBook, Fundamentals of Digital Transformation.
NobelBiz
JUNE 5, 2023
Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Implementing the right technology for outbound lead generation is a significant hurdle.
Avaya
JUNE 9, 2017
They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. To learn more about our Professional Services Discovery Workshop, download the webinar replay.
aircall
DECEMBER 13, 2018
The fact that only two metrics are consistently tracked by more than 25% of customer support leaders suggests analytics is an area in need of improvement. Improved data analytics.” – Respondent #153. Everything an effective customer support representative needs to know can’t be neatly compressed into one two-day workshop.
NobelBiz
AUGUST 28, 2023
Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.
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