Etech GS

FEBRUARY 6, 2020

Your organization should encourage employees to communicate and share ideas of one another instead of just merely sitting quietly at their desks all day. With this shared approach, there can be better employee engagement that, in turn, leads to higher productivity. Focus More on Middle Management.

Management 52

Management Brand ambassadors Finance Advertising 52

SharpenCX

JUNE 29, 2021

Training is vital for productive growth , employee engagement, and a successful customer experience. In this case, the bottom line wasn’t about finances, but about emotion. As you work on upskilling less experienced agents, use the work of high-performing employees to illustrate what empathy looks like on a customer call.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Russel Lolacher

APRIL 10, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with psychologist and data analyst Dr. Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. She has a PhD in Industrial Organizational Psychology and certification in people analytics from MIT. How are you?

Analytics 52

Analytics Surveys Consulting Consulting 52

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Noble Systems

MAY 18, 2017

By example, this new frontier of employee demands why most of the call centers’ agent onboarding and ongoing training curriculum needs to be modulated accordingly. Millennials are very analytical and practical when it comes to learning and implementing their skill set. Let them touch it! Often millennials are living on credit cards.

Call Center 40

Call Center Finance Education Technology 40

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

CSM Magazine

MAY 9, 2022

It includes employee management, talent management, recruiting, analytics, etc. It gives managers all the information they need from a centralized employee portal. However, the only catch is that every component in this tool focuses on finance. Advanced analytics to make good decisions. Improve employee engagement.

Management 10

Management Self service Finance Analytics 10

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Russel Lolacher

JANUARY 2, 2023

You don’t think Finance is administrative? But we don’t look at them as that we look at them as you know, analytic and business driver and things like that. They’re viewed as administrative. HR is as administrative as a lot of other departments. It’s all forms. The people.

Personalization 52

Personalization Employee engagement Management Banking 52

ClearAction

APRIL 29, 2020

Centralized customer experience programs include customer research and analytics, customer relationship management and customer success, customer service and business process improvement. This individual has proven ability to manage diverse efforts’ synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.

Customer Experience 71

Customer Experience Chief Customer Officer Customer centricity Enterprise 71

Hodusoft

MARCH 21, 2024

Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Let’s delve into the details of how HoduCC helps BPOs in navigating their key challenges.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Pointillist

OCTOBER 22, 2018

Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues. Detect Emerging Customer Experience Issues.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

ShepHyken

DECEMBER 15, 2017

Employee engagement is crucial for any organization striving to become more customer-centric. Employees must be able to focus on the customer information and analytics that matters to them most. As I always say, what’s happening on the inside of a company is felt on the outside by your customers. – Shep Hyken.

Employee engagement 300

Employee engagement Customer centricity Feedback Morale 300