aircall

AUGUST 18, 2017

Mention, a media monitoring software company , has been using Aircall’s VoIP phone system for more than three years. Founded in 2012, Mention rapidly acquired over 650,000 customers. The platform helps companies track their web and social media presence and draw analytical insights. How Mention uses Aircall. The need for speed.

Sales 59

Sales Outbound sales Inbound sales voip 59

OctopusTech

SEPTEMBER 9, 2023

The third-party call center solution provider will set up its operations easily and manage your customer support department. Receive data-driven reports Call center providers always provide analytics and reports in detailed form to their clients. This results in frustration in customers which leads to a poor customer experience.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

APRIL 3, 2023

Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner. JustCall JustCall is a powerful cloud-based phone system for remote sales and customer support. Thankfully, many PhoneBurner alternatives are available at a far more reasonable cost.

voip 52

voip Interactive Voice Response CRM Coaching 52

CrazyCall

AUGUST 8, 2019

At this time an agent can check some note taken by the colleagues or quickly discuss customer’s issue with a manager. However, long hold time can significantly affect the customer experience and satisfaction. As Jessica Lalic outlined on the Telux HD VoIP Blog , the average cost of missing a customer call in the UK is £1,230!

Call Center 52

Call Center Metrics Abandon rate Management 52

JustCall

FEBRUARY 13, 2023

Call centers are a cost-effective way to manage inbound customer service calls and outbound sales calls. It’s a centralized setup that enables a business to reach out to potential or existing customers for different purposes. VoIP also comes with many features that allow it to stand out from traditional landlines.

Sales 52

Sales Call Center Interactive Voice Response CRM 52