Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862
Hodusoft
MARCH 22, 2024
The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance.
Tenfold - Contact Center Blog
JULY 12, 2018
To pull this off, a contact center manager needs to be analytical while having the ability to come up with out-of-the-box solutions. A 2016 Job Satisfaction survey from the Conference Board showed that 50.4% For example, a training based on industry standards is a must. Why is this so important?
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