Enghouse Interactive

SEPTEMBER 29, 2020

By using professionally recorded messaging with your organization’s IVRs, optimizing your chatbots, and providing unobtrusive ID Authentication systems, along with the integration of your CRM system, you will be able to capture, record and assess what, why and how they have engaged with you. AI Makes It Possible (Blog Series).

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. You can access all three webinars in the series here. Automation. Augmentation.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

JustCall

MARCH 29, 2022

Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. Today, companies are paying more attention to engaging their customers to interact with them. This is where chatbots come into play. Call analytics. User experience (UX) has gained ground in recent years.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Chatbots improve overall operational capabilities with productivity increased by as much as 50%.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Serenova

FEBRUARY 3, 2020

In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President of Customer Success Jen Jackson ) ICMI Group Principal Analyst Roy Atkinson explored what’s trending in 2020 and why contact center leaders should pay attention. Recruiting Challenges.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Analytics 40

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Hundreds of thousands of voice and conversational transactions, or events, equates to millions upon millions of data points and bits of information.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Cisco - Contact Center

JANUARY 27, 2020

Customers who are calling in to a contact center enjoy a more intuitive experience for handling simple requests and agents are relieved of repetitive and mundane tasks that can easily be handled by an IVR or a chatbot, or virtual assistant. How Well Do You Know Your Customers? Cloud-Powering our On-Premises Portfolio. What’s Next?

Contact Center 87

Contact Center contact center solutions Enterprise Cloud contact 87

Enghouse Interactive

JULY 1, 2021

This allows agents to handle multiple types of interaction across different channels within a single queue. It also empowers them to provide a personal service by giving access to the tenant’s full interaction history. Here real-time speech analytics technology such as Enghouse Interactive’s VocalCoach can help.

Customer Service 56

Customer Service Self service Chatbots Analytics 56

Noble Systems

FEBRUARY 4, 2021

IVR self service has increased by 29%. Voice continues to accelerate with gains of 43%. Many prefer to find resolutions and answers using AI-enabled chatbots and virtual assistants that personalize the experience. The pandemic and customer demands forced the issue and we are now seeing adoption at an accelerated rate.

Contact Center 94

Contact Center Surveys Interactive Voice Response Chatbots 94

Verint

MAY 1, 2018

From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans”. Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. May 10; Online Webinar. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

NobelBiz

NOVEMBER 6, 2023

A Contact Center’s Toolkit of Automation Tools From Interactive Voice Response (IVR) to Chatbots, these innovations drive efficiency, enhance customer interactions, and boost agent performance. By understanding a customer’s past interactions, automation tools can also predict future behaviors.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Enghouse Interactive

JULY 7, 2020

Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. At the same time, a contact center chatbot can “listen in” to the call to monitor how the call is progressing and provide appropriate agent guidance regarding additional customer service solutions. Blog #2 Microsoft Teams Drives Agent Productivity.

Self service 52

Self service Contact Center CRM Quality management 52

JustCall

FEBRUARY 13, 2023

IVR The Interactive Voice Response (IVR) is an automated voice response system used by call centers to provide a menu of choices to callers in lieu of live agents. An IVR menu is often used as the first point of contact for customers and the business. Just Call is a cloud-based service.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

CrazyCall

OCTOBER 18, 2019

Moreover, phone software has helpful features that can improve customer experience, such as IVR. Implementing software such as IVR will help your reps serve customers more accurately. LiveChat is a help desk software that gives you the possibility to support your customers instantly with live chat or chatbot. Knowledge Base.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

NobelBiz

JUNE 26, 2023

It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems. Furthermore, their maintenance is generally more labor-intensive and costly.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Talkdesk

JANUARY 13, 2020

Most will agree that chatbots should not be used at the expense of a delightful user experience. The administrative interface makes a difference: lean on a tool with a visual flow designer that represents your chatbot conversation structure in clean, simple diagrams that are easy to build and interpret. Impressive!

Chatbots 67

Chatbots Contact Center Metrics Scripts 67

Playvox

MARCH 19, 2024

From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. What Is Contact Center AI? From there, use cases have evolved and rapidly expanded.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Avaya

APRIL 19, 2019

Consider the IVR. Getting lost in or frustrated with an IVR will finally become a thing of the past with AI. I’m not saying that IVRs will completely disappear. The conversation with an AI-powered IVR is more natural, more intuitive, more freeform, more satisfying. It’s fine to have a chatbot.

Interactive Voice Response 70

Interactive Voice Response Abandon rate Contact Center Enterprise 70

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. AI-driven analytics, predictive dialing, and customer interaction management are becoming standard.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105