Analytics Call Logging contact center solutions Customer Service 
NobelBiz
NOVEMBER 27, 2023
Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.
3CLogic
DECEMBER 1, 2022
The human touch provided by a phone call is something we can’t replace, no matter the speed of our internet connection or the slickness of our devices. Unfortunately, adding a cloud contact center solution is only one piece of the puzzle when it comes to modernizing and streamlining enterprise communication.
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NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Post-call analytics, on the other hand, delve deeper into each interaction, offering insights into customer behavior, agent performance, and potential areas for improvement.
Global Response
JULY 17, 2023
But one of the most cost-effective outsourcing options is using a call center, as opposed to managing customer service and call center operations in-house. In this article, we’ll show you seven key ways using an outsourced call center can save your business money.
JustCall
JANUARY 20, 2023
It hardly supports integrations and international calling facilities, giving room for alternatives to Ooma. When it comes to Ooma features comparison, it is essential to note that Ooma’s rich offering of products doesn’t always compensate for the lack of analytical insights and performance analysis.
JustCall
JANUARY 27, 2023
Call recording – Record inbound and outbound calls for monitoring and archives. Whiteboarding – Use whiteboards during video calls. Real-time analytics – The platform delivers real-time communication and performance analytics. Auto-attendant – Create custom IVR menus.
AWS Machine Learning
DECEMBER 21, 2023
In this post, we address four common use cases: Creating new call scripts Enhancing an existing call script Automating post-call tasks Post-call analytics Throughout the post, we use large language models (LLMs) available in SageMaker Canvas powered by Amazon Bedrock.
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