Analytics Call flow Interactive Voice Response Webinar 
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.
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Balto
JULY 27, 2023
If you don’t want to read them, check out our webinar recording here !) Conversational AI , where people can interact with bots in a more natural way is also gaining traction and replacing the touch-tone interactive voice response systems with a more conversational and natural way to interact to get the information customers need.
Enghouse Interactive
FEBRUARY 9, 2021
Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. now) provides the customer with the ability to resolve their own issues (generally 40% prefer this approach) using a combination of IVR, chatbots, smart routing and knowledge bases. planned, 48.4% planned, 38.7%
3CLogic
AUGUST 4, 2022
Often, service departments use one system, such as ServiceNow, to manage their digital channels, data, and analytics. But voice and SMS are hosted on a completely separate call center solution that has no way of communicating information back and forth with ServiceNow. All this is possible without having to adjust the IVR.
Enghouse Interactive
SEPTEMBER 20, 2021
Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay.
NobelBiz
JANUARY 3, 2024
This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Uncover the transformative potential of AI in IVR and agent evolution, the emergence of new communication channels, upcoming industry mergers, and the latest in compliance standards.
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