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70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

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Exploring the best digital marketing channels to promote your eCommerce Business

JivoChat

However, to have excellent content that drives organic traffic, you also need to optimize it using proper search engine optimization (SEO) strategies. . Search Engine Optimization. 68% of online experiences begin with search engines, so no wonder they bring more traffic than social media. Image source. Image source. Display ads.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Making information easy to find and understand will enhance customer satisfaction in several ways. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Statista reports that 88% of consumers expect brands to have an online self-service portal. It also enables functionality.

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CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Today, companies understand the power of customer engagement. According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. How each visitor found their website (through a search engine, social media, etc.).

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