Analytics Blog Call Logging Presentation 
NobelBiz
MARCH 19, 2024
Integrated with real-time data feeds and up-to-the-second analytics, these dashboards offer supervisors a holistic view of agent performance across multiple teams and channels. Mitigate this by structuring data presentation thoughtfully, reducing the need for excessive filtering.
Natalie Petouhof
SEPTEMBER 1, 2015
Recommended Tools use algorithms to help agents by suggesting relevant knowledge articles, macros and recommended actions from similar cases, and are presented proactively right in the console. And earlier this year, Salesforce expanded its Analytics Cloud portfolio with Wave Analytics Apps. Service Wave Analytics at [link].
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Callminer
AUGUST 6, 2019
Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. These details allow for training reps and improving call center performance. The most sophisticated solutions offer multi-channel text and speech analytics. Speech/text analytics.
JustCall
JANUARY 14, 2021
This new update will enable them to view live updates for agents' status, their last played/ongoing campaign, call details, total time spent on calls, and break time. A major perk of this new update is that managers can supervise and monitor agents without having to be physically present. New Contacts and Call Logs Section.
JustCall
AUGUST 10, 2022
In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. If you have specific call logging, call recording, and call routing Avoxi is a good choice. Alt-Text: Aircall Analytics. Image Source.
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Pinpoint failures, identify patterns, and share information using our detailed call logs. It’s the ability to go in and create those calls.
Cincom
OCTOBER 14, 2020
For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.
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