BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Balto

SEPTEMBER 29, 2022

Offering bilingual support is a step in the right direction for today’s contact centers. However, those “press #2” interactions also open the door to a massive growth opportunity with the Spanish-speaking market. The Impact of the Spanish-speaking Market. The Spanish-speaking market in the U.S.

Contact Center 52

Contact Center Bilingual agents First call resolution Call flow 52

Global Response

JULY 17, 2023

Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Most cloud-based software is based—at least in part—on being innovative or “new” and needs to continue to improve, innovate and upgrade features in order to maintain that market share.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62