The Customer Satisfaction Crisis: Turning Negative to Positive
CSM Magazine
FEBRUARY 29, 2024
From banking to utilities to services, not a single sector was spared from the downward trend. According to the survey – which you can find here – customer satisfaction (C-Sat) in each of the 13 sectors covered was lower than a year ago. in banks and building societies while it fell 2.9% It didn’t make for great reading.
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