Anexa BPO

SEPTEMBER 13, 2022

With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. Agile, well-planned eB2B platforms will fundamentally reinvent trade, reduce costs across the value chain, increase the availability of products and harness the power of data analytics for fragmented retailers. And e-commerce?

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. These types of analytics will persuade a potential sponsor that you have done your homework and have created a strategy. And eCommerce?

B2B 52

B2B Bilingual agents Outbound sales B2C 52

CrazyCall

AUGUST 8, 2019

In the second part of the article we’re going to focus on Outbound call center metrics. Here, you’ll get to know all the call center metrics tied to prospecting, outbound sales, and cold calling. Outbound Calls per Day. One of the most basic outbound call center metrics. How to calculate the Hit Rate?

Call Center 52

Call Center Metrics Abandon rate Management 52