Outsource Consultants

JUNE 1, 2020

For the call center industry, it’s becoming apparent that the at-home agent model is here to stay. The at-home-agent model is the most functional approach during uncertain times, safeguarding services from the impact of pandemics, weather, traffic, and unforeseen issues with on-site facilities.

At home agents 76

At home agents Gamification Call Center Consulting 76

DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

JANUARY 10, 2022

Companies need to put in place mechanisms and tools that enable them to identify operational obstacles throughout the company that are major impediments to delivering a great CX. Artificial intelligence (AI), automation, analytics, digital transformation, self-service, and a lot more are helping change and improve the servicing world.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

Aspect

SEPTEMBER 21, 2018

Here are some best practices to consider as you define or enhance your work from home program, specifically for your customer engagement center. Define the Agent Profile. Not everyone makes the perfect work at home agent. Define the Home Office. The right collaboration tools are a must.

At home agents 78

At home agents Coaching Gamification Metrics 78

CSM Magazine

DECEMBER 15, 2020

M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. WFM tools that provide complete resource planning visibility and agility are now even more invaluable. WFM: from survive to thrive in 3 easy steps.

Management 52

Management Schedule adherence Gamification At home agents 52

COPC

MARCH 23, 2020

“You have to ensure the management team has an exceptional communication strategy,” Edwards explains, “Agents, Team Leaders and Management all need to understand what is going on, and not just from a strategic level, but from an everyday operational level. What sort of an environment do Work-At-Home agents need? At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52