CSM Practice

OCTOBER 15, 2019

Here are some key concepts and practical approaches to renewal process optimization: 1. Set up the Quarter with Effective Analytics. Apart from early analytics, these are two other factors that make the process more effective: Renewals Operations Team. Practical Approach to Renewal Optimization. 3. Optimize Business Capabilities.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Predictive analytics will aid in understanding usage patterns and goal alignment. Navigate complex conversations effectively and build trust with clients.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Predictive analytics will aid in understanding usage patterns and goal alignment. Navigate complex conversations effectively and build trust with clients.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

MAY 21, 2021

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Develop data analytics to measure results of all digital communications activity in order to use insights and feedback to make informed decisions on future activity.

industry standards 10

industry standards Metrics Upselling Enterprise 10

Lumoa

JANUARY 31, 2023

At the same time, it’s also an industry-standard metric, which means you could benchmark the results. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Modern technologies have made feedback analysis a very simple process.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI? Why is NPS ® going up or down?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

FEBRUARY 20, 2018

At the same time, it's also an industry standard metric, which means you could benchmark the results. Text analytics help you to analyze the feedback in a fast and efficient manner, showing the tailored results valuable to your business. Modern technologies have made the feedback analysis a very simple process.

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150