Fonolo

JULY 5, 2023

Communicate better internally This is an often-overlooked key issue for bigger, complex businesses such as airlines. We have much more detailed information about surveying later in this blog. Binary Questions These are the simplest questions in your survey. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

delighted

DECEMBER 17, 2019

Let’s take a look at root cause analysis in action with a real-world example: When a popular airline saw a gap between on-time departures and what customers thought about the punctuality of their departures, they knew something didn’t quite add up. The airline didn’t stop there. Q: Why are our delay communications so bad?

Customer Experience 40

Customer Experience Airlines Feedback Surveys 40

aircall

MARCH 5, 2021

For example, Uber has partnered with airlines to simplify the door-to-door travel process, opening up new markets for both brands and serving both of their customers better. With the Uber/airline partnership example, it’s much easier for a customer to call an Uber rather than arrange for a car rental or other type of transportation.

voip 62

voip SaaS Airlines Transportation 62

Up Your Service

AUGUST 8, 2018

KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. For instance, Singapore Airlines has this slogan: “Service even other airlines talk about.” Expected – This is average, industry standard.

Education 53

Education Airlines Scripts Personalization 53

Eptica

MARCH 8, 2016

Secondly, at the end of interactions companies can now collect feedback on how the transaction went through consumer surveys , based on industry standard Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics. This will speed up the process of responding to the consumer’s query.

Multichannel 50

Multichannel Customer Service Airlines CRM 50

Up Your Service

AUGUST 8, 2018

RON KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. For instance, Singapore Airlines has this slogan: “Service even other airlines talk about.” Expected – This is average, industry standard.

Education 40

Education Airlines Scripts Personalization 40