Airlines Consulting CRM Customer centricity 
Real Blue Sky
MAY 31, 2023
These changes resulted in increased customer satisfaction and higher sales for the company. Lufthansa Group Finally, according to the Skift report, “ Airlines Can Create Customer-Centric Digital Experience ,” Lufthansa Group leveraged customer journey mapping to improve its customer experience.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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Real Blue Sky
MAY 31, 2023
These changes resulted in increased customer satisfaction and higher sales for the company. Lufthansa Group Finally, according to the Skift report, “ Airlines Can Create Customer-Centric Digital Experience ,” Lufthansa Group leveraged customer journey mapping to improve its customer experience.
Real Blue Sky
MAY 31, 2023
These changes resulted in increased customer satisfaction and higher sales for the company. Lufthansa Group Finally, according to the Skift report, “ Airlines Can Create Customer-Centric Digital Experience ,” Lufthansa Group leveraged customer journey mapping to improve its customer experience.
GetFeedback
JANUARY 12, 2020
But what about customer requests that, if implemented, would undermine the brand promise? Say you fly on Southwest Airlines and don’t care for their A/B/C boarding scheme with no assigned seats. airline, which has a more than a four-decade record of leading the U.S. Some call it a “ cattle call.” But don’t stop there!
Customer Guru
MARCH 7, 2018
Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. It was here that I exactly understood what customer experience really is.
The Petrova Experience
FEBRUARY 9, 2023
As customer experience consultants, we see this time and again. And so they can support the budgets of their IT colleagues, at the right times, to implement the Customer Experience Programs of the future. For instance, a Sales Exec Crew Member with high digital IQ will advocate for a new CRM system for his/her team.
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