3 Scary Customer Service Tricks and How to Treat Your Customers to Better CX Beyond Halloween
Serenova
OCTOBER 24, 2019
Think: the bloodied United Airlines passenger carried off an overbooked flight or a suffocated 10-month-old puppy stowed in an overhead bin by a United flight attendant. Implementing a workforce optimization program that includes ongoing quality management can be a powerful tool. Here’s the whole story.
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