Airlines, Coaching, CRM and Quality management

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience

Customer Experience Customer Service Consulting Consulting

8x8 Launches Speech Analytics and Integration Framework

8x8

FEBRUARY 6, 2019

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. Quality management. Performance management tool built around collaboration and coaching. Workforce management. It’s called doing things.”. Analytics Features. Description.

Analytics

Analytics CRM APIs Contact Center

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

8x8 Launches Speech Analytics and Integration Framework

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