Remove Airlines Remove Chief Customer Officer Remove Employee engagement Remove Morale
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To Get Loyal Customers, Start with Loyal Employees

Beyond Philosophy

I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. But rewards programs alone – no matter how good – aren’t going to create customer loyalty. Are you aware of any Employee Ambassador program or similar?

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”. Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. Lynn Hunsaker.