Aspect

JULY 11, 2017

Still, the majority of agents said they plan on staying with the company where they are currently employed. But what makes an employee engaged? Turns out one of the key factors to keeping employees engaged is having the most up to date technology to service customers. Click here.

Agent Empowerment 70

Agent Empowerment Omni-channel support Employee engagement Surveys 70

SharpenCX

JULY 14, 2020

See, I was the last person on the shift. We were closing in 15 minutes and there was only one person left on my list to call. From namecalling to general personal insults, he just belittled me. Contact center agents are prone to burnout. Read up on the bottom-line benefits of employee engagement.

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128

Noble Systems

JANUARY 29, 2019

While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

NobelBiz

FEBRUARY 9, 2023

Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience.

Call Center 52

Call Center Gamification Agent Empowerment Contact Center 52

TechSee

APRIL 16, 2019

Acknowledging and addressing agent pain points – such as lack of career progression, low pay, frustration with repetitive tasks and inadequate technology – demonstrates effective leadership and helps the drive toward agent empowerment, ultimately benefiting contact center productivity. Improving Contact Center Culture.

Call Center 126

Call Center Contact Center Agent Empowerment Coaching 126

SharpenCX

JUNE 24, 2020

As a manager, you own 70% of your employees’ engagement at work. . Your agents show up each day, plop down in their seats in the office or at home, and immediately start helping customers. And it’s up to you, manager, to keep them engaged in their role. To help them progress their careers.

Management 128

Management Customer Service Agent Empowerment Contact Center 128