Agent Empowerment, Employee engagement, Morale and Personalization

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Agent Empowerment

Employee engagement

Morale

Personalization

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment

SharpenCX

JULY 14, 2020

See, I was the last person on the shift. We were closing in 15 minutes and there was only one person left on my list to call. From namecalling to general personal insults, he just belittled me. Contact center agents are prone to burnout. And the average call center agent lifespan is just three years. .

Agent Empowerment

Agent Empowerment Call Center Contact Center Morale

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents.

Gamification

Gamification Contact Center Agent Empowerment Self service

Customer Contact Central

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

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