NICE inContact
DECEMBER 12, 2016
We all want our agents to provide “great” service. When I think about “great” service, I envision a customer interaction that required little customer effort, that was resolved on the first contact, by the first agent, and in which the agent served as a positive ambassador for the brand.
Comm100
DECEMBER 1, 2017
Integrating channels gives agents the data they need to aid customers, and makes customers happier and friendlier recipients of that aid. Tip: Have an up-to-date knowledge base, and empower qualified agents by encouraging them to contribute (for example, by updating canned messages ).
teleopti
SEPTEMBER 18, 2019
However, many organizations view the customer care department as a drain on resources and risk alienating customers during the constant drive to save time and money. Move away from reactive cost-saving to proactive profit-making. Harness the power of digitalization.
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