Noble Systems

JANUARY 29, 2019

While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. If Gartner’s predictions ring true, contact centers have the opportunity to transform the enterprise to become the customer experience (CX) hub.

Brand ambassadors 48

Brand ambassadors Agent Empowerment Contact Center Enterprise 48

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Agent empowerment : Having all the information that the agents need is very important so that they have the right information at the right time. James Pollard. theadvisorcoach. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

teleopti

JULY 15, 2019

Recent research from global management consultants McKinsey reflects what Teleopti has suspected for a long time, that employee attrition can erode customer satisfaction while increasing operating costs. Look for a solution that is easy to learn, easy to use and factors in cultural and personal needs to its algorithms.

Gamification 57

Gamification Contact Center Self service Chatbots 57

teleopti

DECEMBER 2, 2019

If you don’t really understand what matters to them, how can you design schedules that accommodate their personal circumstances to motivate and strike a healthy work/life balance? Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

DMG Consulting

SEPTEMBER 16, 2017

Thank you for your interest in DMG Consulting’s publications. And agents surely participated in training courses where they were instructed in how to improve their sales skills. Give your agents the credit they deserve, and let them choose the right course of action. Donna Fluss is president of DMG Consulting LLC.

Sales 48

Sales Customer Service Contact Center CRM 48