DMG Consulting

MARCH 27, 2024

Agent empowerment is a growing area of focus for contact center leaders, and WFM vendors are helping to address these needs by delivering expanded self-service capabilities via enhanced mobile apps. “The To order your copy of the Report, visit dmgconsult.com.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Noble Systems

JANUARY 29, 2019

They form the backbone of many of the world’s largest industries, and without them, the ambitions and strategies of company leaders could not be brought to life.”. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

They form the backbone of many of the world’s largest industries, and without them, the ambitions and strategies of company leaders could not be brought to life.”. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. Are you going to be an Industry First Mover or a marginalized laggard?

Brand ambassadors 48

Brand ambassadors Agent Empowerment Contact Center Enterprise 48

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

DMG Consulting

SEPTEMBER 16, 2017

Thank you for your interest in DMG Consulting’s publications. This is a case where one poorly managed organization has hurt an entire industry, as cross-selling is a positive activity when managed properly. Give your agents the credit they deserve, and let them choose the right course of action. Monthly DMG Newsletter.

Sales 48

Sales Customer Service Contact Center CRM 48

teleopti

DECEMBER 2, 2019

This all comes down to working with the right technology partner whose technical expertise and industry know-how can deliver a WFM platform that is tailored to your individual needs. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support.

Coaching 68

Coaching Employee engagement Consulting Consulting 68