Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

teleopti

DECEMBER 2, 2019

Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. This all comes down to working with the right technology partner whose technical expertise and industry know-how can deliver a WFM platform that is tailored to your individual needs.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

DMG Consulting

SEPTEMBER 16, 2017

Thank you for your interest in DMG Consulting’s publications. This is a case where one poorly managed organization has hurt an entire industry, as cross-selling is a positive activity when managed properly. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance.

Sales 48

Sales Customer Service Contact Center CRM 48