Agent Empowerment Article Feedback Scripts 
Global Response
AUGUST 7, 2023
What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?
Tethr
OCTOBER 23, 2018
Most companies I talk to illustrate their commitment to frontline empowerment by pointing out how they allow their reps latitude in offering refunds and making policy exceptions or by regularly soliciting feedback from reps about things that could improve the customer experience.
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CSM Magazine
OCTOBER 4, 2022
More than one-third (38%) of contact center agents don’t feel they’re set up for success and only 54% of agents believe their leadership invests in their team, according to Qualtrics research. For many companies, addressing feedback after a customer has had a poor experience is not enough to salvage the relationship.
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively.
SharpenCX
JUNE 30, 2021
We’ve compiled a list of some of our best tools, resources, and articles to guide you through three major projects. Use it to catch up with agents on a personal level and bring some talking points. Use data about their performance to offer feedback, but also allow agents to give you feedback. Let’s take a look!
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